Loading... Please wait...

Categories

Ordering & Shipping Policy

Terms of Service

By using this website or by placing an order, you indicate that you agree to be subject to the terms outlined below.

Ordering

We accept Purchase Orders and verbal orders from most schools and institutions. Subject to approval, these may be granted terms of Net 30 days. For all other orders, we accept Visa, MasterCard, Discover, and American Express.

We accept orders online or through Fax, Mail, or Telephone Call.

When ordering offline, please include: Purchase Order Number or Name or Person Authorized to make the purchase Ship-To and Bill-To addresses Full descriptions of the items being ordered – including part number, quantity, color or finish (if applicable)

Credit Card Processing

When an order is placed, the credit card will be charged immediately to validate the information. Invalid credit cards will be rejected and the order will not be processed. You will be alerted to the difficulty and given an opportunity to amend your order. Should that fail, your order will be converted to an “abandoned cart,” and will remain in our system for a limited time.

Prices

All prices on this website are the official, current prices for Lang Equipment Co. merchandise. Prices listed elsewhere may be outdated or erroneous. Prices listed on this website will be honored at time of purchase, but are subject to change without notice.

Please do not hesitate to contact us if you have any problem with our pricing.

For many items, we offer quantity discounts. Please call us and let us quote a price.

Taxes

Currently, we are required to collect taxes on sales to residents of New Jersey, New York, and North Carolina – when appropriate.

State sales tax for orders delivered outside of New Jersey, New York, and North Carolina should be paid by the purchaser directly. Lang Equipment Company cannot be responsible for issues arising from unpaid sales tax.

If your organization is tax-exempt, please send us a copy of your tax-exempt certificate, issued by your state, within 24 hours of placing an order. According to the New Jersey Department of Treasury, Purchase Orders stating that the organization is tax-exempt are not sufficient proof of tax-exemption. For New Jersey, we will require an appropriate form (for example, ST-4), or letter from the State of New Jersey attesting to your organization’s tax exempt status. For other states, we require similar forms.

Please note, several bills currently before the U.S. Congress propose that online merchants collect taxes from residents of all 50 states. If and when such a proposal becomes law, we will change our tax collection policy and will describe such changes on this page.

Order Cancellations

We will do everything we can to make sure you order the merchandise you want. Our customer service department is dedicated to helping our customers in every way possible. Email us a picture or give us a call and discuss your needs.

Once we have placed an order for custom, non-stock merchandise with the manufacturer, that order cannot be cancelled.

If you have any doubts or questions, please contact us before you order.

For certain items, we will gladly send you free samples to make sure that the part fits your need. Please contact us (phone: 888-388-5264, fax: 732-868-8000, e-mail: sales@langequip.com) to discuss our free sample program.

Returns

Please order carefully! Once initiated, some orders cannot be cancelled. Some shipments cannot be returned. Some orders, although returned, will still be subject to a 20% restocking charge. Shipping charges will not be refunded.

No returns or cancellations will be allowed for custom or special order items. These include, but are not limited to, locks, toilet partitions, and lockers.

Prior to returning an item, Please contact Lang Equipment Company (phone: 888-388-5264, fax: 732-868-8000, e-mail: sales@langequip.com) and request a return authorization. At that time, we will notify you if you are still subject to the restocking charge.

Returned items must be accompanied with a copy of the packing list or invoice bearing the Return Authorization Number.

No return for credit or substitution will be allowed after 30 days.

Shipping Times

In-stock items are shipped on the same day if possible. If the order is received late in the day, it will be shipped on the next business day. Small items are usually shipped via UPS or the USPS.

Please note, we do not ship during the weekends (Saturday and Sunday).

In some cases, we must replenish our stock before shipping your order. If we have to postpone shipping your order of stock items for more than 5 days, we will contact you and ask for your approval.

Non-stock item and Custom Order shipping times vary. Give us a call and we will give you our best estimate of delivery time.

Shipping Terms

All items are sold F.O.B. Landing, New Jersey, or F.O.B. factory. We use UPS, USPS and various common freight carriers. Freight charges will be prepaid and added to your bill.

All shipping charges calculated by this website are estimated by UPS and charged at the time the order is processed. Sometimes, the automatic freight calculation is wrong, or the carrier must be changed. If the web-calculated freight charge is a significant underestimate, we will contact you for approval of additional freight charges.

Handling Charges

Lang Equipment Co. imposes NO MINIMUM ORDER.

A handling charge of $4.00 will be added to all orders.

Missing Items or Orders

Please inspect all shipments for shortages or damage within 24 hours of delivery.

If any items are missing, please contact us within a week of delivery.

If an order does not arrive within 5 days of the estimated delivery date, please contact us so that we can locate your order.

Shipping Damage

All items (except those delivered by our vehicles) are sold F.O.B. Landing, New Jersey, or F.O.B. factory. Damage claims are the responsibility of the buyer, but we will assist you in any way we can.

Please be sure to inspect all packages for visible loss BEFORE SIGNING THE DELIVERY RECEIPT. Note any exceptions on the delivery receipt and have the driver co-sign the receipt. While many of our shipments contain metal parts that rattle when shaken, it does no harm to sign for a package noting the rattle, in case something inside is broken.

Please sign all bills of lading, "SUBJECT TO INTERNAL INSPECTION".

Then inspect the goods within 24 hours of delivery. If any damage occurred, you must contact the carrier within 24 hours of delivery to maximize your ability to have your damage claim resolved favorably. You will have 10 days to file a claim against the freight company for any concealed damage. If you discover damage, please contact the delivering carrier and request an inspection and a claim form. The form should be filled out and submitted to the freight company as soon as possible.

If there is obvious damage to the package, be sure to note the damage on the bill of lading or when signing for the package. If the damage is extensive, you may decline delivery because of the damage. Recovery for the damaged merchandise will then become the responsibility of the shipper.

For damaged merchandise, please send us a copy of the signed bill of lading noting exceptions or stating, “subject to internal inspection”. We will do everything possible to assist you in your claim.

Venue

Should any issue arise that requires litigation, the appropriate venue shall be Morristown, Morris County, New Jersey



Contact

Lang Equipment Company
207 Lincoln Blvd
Middlesex, NJ 08846
888-388-5264
Fax: 732-868-8000
sales@langequip.com

Shop Secure